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CookieHug Terms of Service

Effective date: 9 April 2026 · Last updated: 10 August 2026

§1. General provisions

  1. These Terms of Service (the “Terms”) set out the rules for providing services electronically within the CookieHug web service available at cookiehug.com (the “Service”).
  2. The Service is operated by Alfabet Marki Sp. z o.o. with its registered office in Toruń, ul. Strzałowa 13K/1, 87-100 Toruń, Poland, NIP (tax ID) 9562399118, REGON 540603810, entered in the register of entrepreneurs of the National Court Register under KRS number 0001147842 (the “Provider”).
  3. You can contact the Provider at support@cookiehug.com (technical support and complaints) and privacy@cookiehug.com (personal data protection).
  4. Using the Service requires acceptance of the Terms. The processing of personal data is described in the Privacy Policy.

§2. Definitions

  • Provider — Alfabet Marki Sp. z o.o., with the details set out in §1.
  • Service — the CookieHug web service available at cookiehug.com, including the User panel, the consent banner script embedded on websites, and the API.
  • User — a natural person, legal person or organisational unit that has entered into a service agreement with the Provider within the Service.
  • Consumer — a User who is a natural person entering into an agreement not directly related to their business or professional activity.
  • Account — the User’s individual account in the Service, created upon registration and enabling the use of the Service’s features.
  • Domain — one unique website address added to the Account and handled by the Service. Each subdomain (e.g. shop.example.com) occupies a separate Domain slot. The number of subpages within a single website is not limited.
  • Free Plan — the free service plan with the limits set out in the Pricing.
  • Pro Plan — the paid service plan with extended limits and features, billed monthly or annually.
  • Pricing — the current information on plan prices and limits, including the number of Domains in each plan, available in the Pricing section of the Service’s homepage.

§3. Conclusion of the agreement

  1. The service agreement is concluded upon registration of an Account in the Service.
  2. Registration requires providing an e-mail address and setting a password, or using the optional sign-in via Google, Apple or Facebook.
  3. The User declares that the data provided is true and up to date.
  4. The Free Plan agreement is concluded for an indefinite period. The Pro Plan covers paid billing periods (monthly or annual) and is subject to the renewal rules described in §7.

§4. Scope of services

  1. Within the Service, the Provider makes available in particular:
    • a consent management platform (CMP) — a consent banner embedded on the User’s websites, together with recording of visitors’ decisions,
    • integration with Google Consent Mode v2 (passing consent signals to Google tags),
    • a cookie and script scanner, including a public scanner available without registration,
    • an anomaly radar — periodic monitoring of websites for changes in cookies and scripts, with notifications,
    • the User panel, the developer console and the API.
  2. The scope of features and the limits (including the number of Domains) depend on the selected plan and are set out in the Pricing. The way Domains are counted is defined in §2.

§5. Account

  1. The User is obliged to keep their login credentials confidential and not to make the Account available to unauthorised persons.
  2. Signing in to the panel may require confirmation with a one-time code sent to the User’s e-mail address (two-factor verification).
  3. The User is responsible for actions performed within their Account, unless they occurred for reasons attributable to the Provider.

§6. Payments

  1. The Free Plan is free of charge.
  2. The Pro Plan is paid in advance, on a monthly or annual billing cycle, according to the Pricing in force at the time of purchase or renewal.
  3. Payments are handled by the external payment operator Stripe. The User provides payment details (e.g. card details) directly to Stripe.
  4. Invoices are issued electronically and made available to the User.

§7. Renewals and cancellation

  1. The Pro Plan renews automatically for subsequent billing periods (monthly or annual) until the User cancels.
  2. The Pro Plan can be cancelled at any time, with effect at the end of the paid period; until then, the Pro Plan features remain active.
  3. If, after the end of the paid period, the fee for the next period is not paid, a 7-day grace period begins. After its ineffective expiry, the Account reverts to the Free Plan.
  4. After reverting to the Free Plan, the consent banner continues to be served for the oldest (earliest added) Domains that fit within the Free Plan limit; the handling of the remaining Domains is suspended.

§8. User obligations

  1. The User undertakes to:
    • use the Service in accordance with the law, the Terms and the purpose of the Service,
    • add to the Account only Domains that the User actually administers or holds legal title to,
    • provide true data and keep it up to date,
    • keep their login credentials confidential,
    • implement the banner script in accordance with the Service’s documentation.
  2. The Service is a tool supporting consent management. The User remains responsible for the compliance of their website with applicable law, including the configuration of the banner and the content of the information provided to visitors.

§9. Acceptable use

The following is prohibited in particular:

  • attempting unauthorised access to the Service, other Users’ Accounts or the Provider’s infrastructure,
  • disrupting the operation of the Service, including overloading the API or the scanner,
  • using the scanner against third-party websites in a manner that violates the law or the rights of those parties,
  • reselling the service or making it available to third parties as one’s own without the Provider’s consent,
  • using the Service for unlawful activities.

§10. Service availability

  1. The Provider makes efforts to keep the Service running continuously, but does not guarantee a specific level of availability and does not provide an SLA.
  2. The Provider may carry out planned maintenance; where possible, it informs about it in advance and performs it in a way that limits inconvenience to Users.
  3. Interruptions may occur due to failures, actions of third parties (e.g. infrastructure providers) or force majeure.

§11. Support

  1. Technical support is available at support@cookiehug.com on business days, 8 hours a day.
  2. The Provider responds to requests without undue delay; a specific response time is not guaranteed.

§12. Intellectual property

  1. The Service, including the software, scripts, interfaces, documentation, logos and graphic elements, is the subject of rights held by the Provider or its licensors.
  2. The Provider grants the User a non-exclusive, non-transferable licence to use the Service — including embedding the banner script on the User’s Domains — for the duration of the agreement.
  3. Copying, modifying and distributing elements of the Service beyond the scope of the licence is prohibited. The Terms do not transfer to the Provider any rights to the User’s websites or content.

§13. Data processing on behalf of the User

  1. With respect to consent records of visitors to the User’s websites, the User is the data controller and the Provider acts as a data processor.
  2. The rules of such processing are set out in the Data Processing Agreement (DPA).
  3. A detailed description of the scope of data processed within the service is available at /en/trust/data-processing and in the Privacy Policy.

§14. Third-party services

  1. To provide the services, the Provider uses services of third parties, in particular: OVH (hosting), Cloudflare (CDN/proxy), Stripe (payments), dpoczta.pl (transactional e-mail), Google, Apple and Facebook (optional sign-in and services described in the Privacy Policy) and wordpress.org (software version audit). The current list of subprocessors: /en/trust/subprocessors.
  2. Features based on third-party services (e.g. Google Consent Mode v2 or social sign-in) operate within the scope and under the rules set by the providers of those services.

§15. Liability

  1. The Provider is liable for non-performance or improper performance of the agreement under the rules provided by law, subject to the provisions below.
  2. Towards Users who are not Consumers, the Provider’s liability is limited to actual damage and to the amount of fees paid by the User in the 12 months preceding the event giving rise to the damage; liability for lost profits is excluded.
  3. The limitations in section 2 do not apply to Consumers, nor to the extent that mandatory provisions of law do not allow liability to be limited (in particular for damage caused intentionally).
  4. The Provider is not liable for the consequences of implementing the script or configuring the Service contrary to the documentation.

§16. Complaints

  1. Complaints may be submitted to support@cookiehug.com.
  2. A complaint should include the e-mail address associated with the Account and a description of the objections.
  3. The Provider examines the complaint and responds within 14 days of receiving it.

§17. Termination

  1. The User may terminate the agreement at any time by deleting the Account or submitting such a request to support@cookiehug.com or privacy@cookiehug.com.
  2. After termination, the Account and Domains, together with consent records, are deleted within 30 days. Billing documents are retained for the period required by law (details in the Privacy Policy).
  3. The Provider may terminate the agreement for important reasons, in particular in the event of a material breach of the Terms by the User, after first calling on the User to cease the breach — unless the nature of the breach makes further provision of the service impossible.

§18. Changes to the service

  1. The Provider may develop the Service, including adding, changing and withdrawing features.
  2. Users will be informed in advance of changes that materially limit paid Pro Plan features, under the rules described in §19.

§19. Changes to the Terms

  1. The Provider may amend the Terms for important reasons, in particular legal, technical or organisational ones, as well as in the event of a change in the scope of services.
  2. Users will be informed of changes by e-mail or a notice in the panel at least 14 days before they take effect.
  3. A User who does not accept the changes may terminate the agreement before they take effect. Continued use of the Service after that date constitutes acceptance of the changes.

§20. Governing law and disputes

  1. The agreement is governed by Polish law.
  2. Disputes are resolved by the court having jurisdiction over the Provider’s registered office.
  3. Sections 1 and 2 do not deprive a Consumer of the protection granted by mandatory provisions of the law of the country of their habitual residence, nor do they exclude statutory court jurisdiction in cases involving Consumers — in such cases, the jurisdiction of the court is determined by generally applicable law.

§21. Contact

Alfabet Marki Sp. z o.o. ul. Strzałowa 13K/1, 87-100 Toruń, Poland NIP 9562399118 · REGON 540603810 · KRS 0001147842

  • Support and complaints: support@cookiehug.com (business days, 8 hours a day)
  • Personal data protection: privacy@cookiehug.com

Language: English